Welcome
Dear Club Elite Travel member, On behalf of club management, we would like to welcome you to a world of endless holidays at exclusive discounted rates. Our simple to use online platform makes it easy to search, book and go, with low cost accommodation available at premium hotels and resorts, as well as a wide range of travel activities and magnificent cruises. There’s no limit to how many holidays you can take, so you can get away as often as you like and make the most of our exclusive club rates. We promise to keep our focus on negotiating with our global travel partners so our club members benefit from the best travel experiences at the best prices.
In the following pages, you will find your Club Elite Travel membership guide. We will try to answer whatever questions frequently asked questions our members may have while using the club platform.
If you have a question that isn’t answered here, please Contact Our members support team
About Club Elite Travel
What is a Club Elite Travel membership?
Club Elite is a members-only travel club allowing club members to get exclusive discounts for all their travel needs to save on their future holidays.
How it works
Club management sources the best wholesale prices through a worldwide network of travel wholesalers and tour operators and passes the savings directly on to club members without adding a profit margin in return for an annual club membership fee.
What are discount points? And how can I use them?
Club members receive 5,000 Club Elite preloaded points every year to use to discount their travel bookings below the retail price available to the general public through online travel agencies. Every time a member searches for a booking, the slider will show the maximum amount of points you can use to discount the price.
Am I going to get the discount points every year?
Yes, you will get 5000 points yearly to discount your travel bookings.
What will happen if I finish my points before the end of the year?
In this case, you can contact the club management to buy more points or to renew your membership.
What exactly is the amount of discount percentage I will get for my bookings?
There is no fixed percentage. Search results will show your member price against the retail price and display for you the amount you will be saving.
Can I use discount points to pay for the whole booking?
No, discount points can only be used to reduce the booking prices up to the limit shown in every search result. The system is configured to display the optimum
price our wholesalers can offer you and the maximum amount of points that can be redeemed.
Booking Questions
Why does it take a relatively long time to get to the search results?
Many processes are happening during the background search. Normally it takes 40 to 60 seconds to get our club members the best deals through searching and comparing deals with all our suppliers and multiple wholesalers.
How can I get the maximum discount on every booking I make?
Our system is designed to show the “maximum saving” first, so our tip is to always look at the first search results to get the best deals.
How can I compare Club Elite prices with other travel websites?
In every search result, you will find a crossed-out price which is the suggested retail price and below it, you will find your member price.
Where do the club discounts come from?
The discounts come from the difference between the retail prices offered in the public online search engines and the wholesale prices offered by the club’s suppliers.
Who can benefit from my membership?
Club Elite Travel is an exclusive club so only club members can benefit from the membership to book for themselves.
Can I benefit from my membership by booking for other people rather than my family?
No, you can’t use your membership to book for others apart from your family members mentioned in your membership enrollment application.
How can I pay for my bookings?
After you complete the booking process, you will be redirected to a payment gateway where you can pay by either debit or credit card.
After adding a room to my cart, I received a message that the room was no longer available – what does it mean?
It means that we were unable to confirm the inventory with the supplier, usually because the inventory you chose has just become no longer available/sold out.
What are my obligations as a member?
Members are obligated to check the “Important Information” section highlighted in the booking steps and their confirmation email. Also, it’s the member’s responsibility to check all hotel/resort/car services reviews either on our platform or elsewhere to make sure that it is up to their expectations.
Can I request recommendations for hotels or other services?
Yes, you can send us your travel itinerary at [email protected], and one of our members’ services team will connect with you and recommend suitable deals for you based on your travel needs.
Login And Club Usage Questions
When can I start using my membership?
You can start using your membership and book as soon as you receive the club welcome email with your login details and instructions.
How will I receive my login details?
The login details and instructions will be sent to your email as soon as your membership is activated.
How can I log in to my account for the first time?
In the welcome email, you will find a link to set your password.
What will happen if I forget my username or password and how can I retrieve it?
Please follow the instructions on the login page or contact [email protected] for assistance.
What is my username, and do I use it to log in to the club website?
Your username is always the email you have registered with for the first time and should be used to log in to your account every time.
Sales, Cancellation, Liability Questions
How can I buy a Club Elite travel membership?
Club Elite Travel memberships are sold through a network of authorized sales agents and affiliates worldwide so please contact [email protected] to guide you to your local sales agent.
I have been offered the membership as an add-on with other services and products by the club sales agent – is that possible?
Yes, Club Elite Travel membership is sold as a standalone membership or as an “Add-on” to other products or services.
What is the membership cancellation policy?
You may cancel your membership according to the terms contained in the sales agent contract.
Can the sales agent do the bookings on my behalf?
No, sales agents are not authorized to make any bookings on behalf of members. However, they may guide members with bookings and members can always contact the club members’ support team to help them out with any inquiries they might have.
Booking Nightly Stays
Do booking prices include taxes or are they yet to be added?
All search results booking prices are final and will show you the full booking price you are expected to pay on our platform. Tax prices are already calculated. However, any city taxes, security deposits, or other charges, may apply at the time of check-in in some countries.
Where can I find the cancellation policy for my booking?
After selecting the hotel you want to book, you can scroll down to “Rooms” to choose your room. Under the room, you will find “Non-Refundable” or “Refundable Until” to specify the cancellation policy.
How can I book more than one room at the same time?
In the search bar, you will find the number of adults and the room section as an option to book more than one room. You can book up to 4 rooms at a time.
How can I cancel or amend my booking?
While booking, check whether it is ‘non-refundable’ or ‘refundable’. If your booking is eligible for cancelation and is refundable, you may click the “Request Cancellation” link in your Email confirmation. This will take you to a page where you must enter the Confirmation Number and the E-mail Address associated with the booking before making your cancellation request.
Cancellation Requests will be answered within 24 hours, and you will receive an email notification once the cancellation has been completed. Depending on the Cancellation Policy of your booking, a cancellation penalty may apply. Any refunds due normally take 7-10 business days to clear, depending on your bank.
Bookings are unable to be amended or modified once they are confirmed. If travel date changes are required, a new booking must be made with the new dates, and the old booking must be canceled. Cancellation Penalties may apply to the original booking, depending on the original booking’s Cancellation Policy.
How will I receive the confirmation for my booking?
A confirmation letter will be sent to your email after you finish your booking process.
What is a ‘Weekly Stay’?
Weekly stays are heavily discounted accommodation in self-catering apartments in assorted resorts worldwide. The accommodation is based on a consecutive 7-night basis and is usually located in a resort area, not in a capital or major city. If you need assistance locating the available destinations and weeks, please contact the members’ services support team and they will assist.
Can I book only a few nights from the weekly offers?
Weekly stays are based on 7 nights’ accommodation, normally starting Saturday to Saturday and they can’t be booked as individual or non-consecutive nights.
Are the weekly stay bookings refundable? Are there other fees to be paid apart from the booking fee and Tax?
All weekly stays are “NON-REFUNDABLE”. Some resorts may charge for utilities or ask for a security deposit upon check-in. Please click on “important Info” to see the details before booking.
Credit Card Security Questions:
Who is authorized to get my credit card details to make my bookings?
No one is authorized to ask for your credit card details in any shape or form, so please refrain from sharing your credit card information with anyone.
Who will charge my credit card when a booking is made?
You will see “LEISURE LOYALTY” as the company name listed on your credit card statement for any Club Elite bookings.
Can I get an Invoice for my bookings?
All booking payment invoices will be included in the booking confirmation letter.
What credit card authorization process is the club using while processing my booking?
When you complete Booking Step 3, we first make an authorization request to your bank to ensure that your credit card is valid and that you have enough funds to cover the total cost of the reservation. Once this has been approved, we confirm the booking with our supplier and then settle the original authorization made to charge your card.
If we are unable to confirm the booking with our supplier (due to the inventory no longer being available, or other reasons), we will void the original authorization that was made to release the held funds on your card. It can take 1-3 business days for your bank to clear the original authorization on your account depending on your bank’s policies.
While booking I received a message that my credit card was declined because the transaction had been flagged as possible fraud – why is that?
For your security, Club Elite has implemented a complex system that takes into account hundreds of variables to determine if a transaction may be fraudulent. Sometimes, a legitimate transaction may be flagged fraudulent if it meets the criteria that would normally identify payment fraud. When attempting to book, if you repeatedly receive an error that your transaction was declined due to possible fraud, please contact us immediately to resolve the situation.